Terms of service

CARE & GROOMING:

At My Lovely Paw, our number one priority is the safety and well-being of your pet.

We will always try our best to complete the groom to a satisfactory standard, however, in the unlikely occurrence that a groom cannot be completed, due to the temperament of your pet and/or the safety and wellbeing of your pet and our staff members, the full cost of the groom will be charged.

If required, the groom will then be completed over several sessions and charged accordingly.

As groomers, we get up close and personal with your pet, we see every inch of your dog as we work through the bathing, drying and grooming process. During this time, if we find new lumps, bumps, skin irritations or infections you will be advised immediately or at the time of pick-up.

You will be advised to seek veterinary advice and it will be up to the pet’s owner to follow through.

Accepting My Lovely Paw to groom your pet, you allow us to remove small foreign items that are causing your pet discomfort; i.e grass seeds/thorns etc. Removing such items may require veterinary treatment, these costs are covered by the pet’s owner.

In the best interest of your pet, this contract/agreement will allow My Lovely Paw permission to seek immediate veterinary treatment should it be deemed necessary by us. Your pet will then be taken to our authorised Veterinarian and you will be contacted immediately.

It is agreed that all expenses for veterinary care will be covered by the pet’s owner.

BITING AND MUZZLING:

We must be informed prior to your grooming appointment if your dog has ever bitten or displayed signs of aggression, this will not prevent us from grooming your pet but it allows us to take the correct safety precautions.

The Dangerous Dogs Act holds owners liable for bites and injuries caused by their dogs and this applies to all dogs of any breed and size. In the occurrence that your dog displays signs of aggression, a muzzle may be used for the remainder of the time and/or I reserve the right to terminate the groom immediately.

You will be contacted to collect your pet and the full cost of the groom will be required.

PARASITES:

At My Lovely Paw we offer a flea treatment shampoo, please note that pets should not come in during a flea infestation and should be treated at home accordingly. The bathing flea treatment is best used after a flea infestation and a deep clean is needed, it can also be used to keep on top of dogs that suffer from fleas regularly.

If fleas/ticks are found on your pet during grooming, you will be charged an additional €10 for extra treatment, the removal of ticks and sterilisation of all equipment.

MATTED COATS AND SHAVE DOWN WAIVER:

In accordance with the Animal Welfare Act 2006, we reserve the right to shortly clip matted coats. In order to remove the matted hair, we have to clip underneath the mats, this means that the closer the mats are to the skin the shorter the groom. Severely matted coats and those that have been neglected for a long period of time can cause underlying skin problems, such as irritations, rashes, scabs, baldness and even loss of circulation to certain areas and for some breeds the coat may not grow back the same.

My Lovely Paw will not be held liable.

Matted coat grooming will incur extra charges due to the extra time and skill needed including the wear and tear on equipment.

The client hereby releases My Lovely Paw from responsibility for the above-mentioned shaving process and any problems that many be uncovered or occur during said procedure.

The client agrees to pay all charges for said procedure.

Upon collection of your pet, a grooming regime can be discussed along with the correct grooming technique and tools for you to do at home. Should the dog require veterinary care during or after the procedure, we would contact the client to make arrangements and the client agrees to pay all veterinary fees.

SEINOR DOGS WAIVER:

Senior pets and pets with health problems have a greater chance of injury (including risk of death) and will be groomed for cleanliness and comfort in a manner that will not add to their stress. The Store may determine in its professional opinion (keeping the best interest of your pet in mind) that the only available option is to stop or modify the Services for the safety and well-being of your pet. If your pet needs veterinary care while in the care of the Store, the Store will make a reasonable attempt to contact you. If the Store is unable to contact you or if the nature of the pet’s status does not allow time to contact you, the Store may immediately obtain veterinary care for the pet, at your expense

DOUBLE COATED DOG WAIVER:

Double-coated dogs have two layers of fur:
A harsh topcoat and a soft undercoat. These two coats grow independently of one another and to different lengths. The soft undercoat is shorter and grows much faster than the topcoat. The undercoat sheds and is released twice a year. The topcoat is longer, and tends to grow slower than the undercoat.

We advise against shaving any breeds that have a double coat.

Examples of Double-Coated Breeds (include, but not limited to):
• Golden and Labrador Retrievers
• German and Australian Shepherds
• Pomeranians
• Siberian Huskies
• Great Pyrenees
• Chows
• Border Collies
• Newfoundlands
• Corgis
• Cavalier King Charles

Reasons you should NOT shave double-coated dogs:

• It creates possible skin problems. Your dog could develop razor burn, hot spots, and/or irritated skin due to excessive licking and scratching following their groom.


• It does not make dogs shed less. Double-coated dogs shed their undercoat twice a year and the rest of the shedding is normal hair turn over, seen in all animals with hair, including ourselves. Shaving can seem to help shedding but it is a temporary fix, and the dog still sheds they are just shorter hairs.


• It damages the condition of the topcoat and the cycle of the hair, making the shedding times unpredictable and in some cases, never ending. The topcoat can take up to two years to fully grow back. Severe cases lead to alopecia, which means that the topcoat may not grow back to normal length or it may not grow back at all in some spots, causing patches. This can also require that you continue shaving your dog for the rest of its life.

• It alters their metabolism. The undercoat provides warmth in the winter and cools them in the summer. If your dog has a well groomed coat, with no dead/loose undercoat, the coat keeps your dog warm in the winter by providing insulation and keeps the dog’s skin dry. In the summer, it provides a sort of air conditioning system. Removing loose undercoat allows air to get to the skin making them much cooler, while keeping the top.


• Your dog becomes susceptible to sunburn and skin cancer. Shaved skin is exposed to sun rays and too much sun exposure can be very harmful. Precautions such as clothing and/or sunscreen must be taken to protect their skin. If your dog isn’t shaved or severely matted, his/her coat will regulate temperature.

Dog Boarding/Sitting

Booking and Payment

  • A non-refundable deposit is required to confirm each booking.

  • Full payment is due before the start of the booking.

  • Late payments may result in cancellation of the booking.

  • All prices are subject to change but confirmed bookings are honored at the agreed rate.

Cancellations and Refunds

  • Cancellations made more than 48 hours before the booking start date: [state refund policy].

  • Cancellations made less than 48 hours before the booking start: no refund.

  • Early returns or late drop-offs do not qualify for refunds or credits.

Health and Vaccinations

  • All dogs must be up-to-date on vaccinations.

  • Proof of vaccination must be provided prior to boarding.

  • Dogs must be free from fleas, ticks, and contagious diseases.

  • The Service Provider reserves the right to refuse service if a dog appears ill or aggressive.

Behavior and Safety

  • Dogs must be friendly and non-aggressive toward people and other dogs.

  • The Client is responsible for any damage or injury caused by their dog.

  • The Service Provider may separate or remove any dog causing harm or distress to others.

  • If a dog becomes aggressive or unmanageable, the Client authorizes alternate care (e.g., veterinary boarding) at the Client’s expense.

Feeding, Medication, and Special Care

  • The Client must provide clear written instructions for feeding, medication, and routines.

  • The Service Provider will administer medication as directed but cannot guarantee outcomes.

  • Any additional care requirements should be discussed prior to booking.

Veterinary Care & Emergencies

  • In the event of illness or injury, the Service Provider will make reasonable efforts to contact the Client.

  • If immediate veterinary care is required, the Service Provider may use the Client’s listed veterinarian or an available 24/7 vet.

  • All veterinary costs are the responsibility of the Client.

  • The Client authorizes the Service Provider to transport their dog to the vet if necessary.

Liability

  • The Service Provider will exercise due care to ensure pets’ safety and well-being.

  • However, the Service Provider is not liable for loss, injury, illness, or death of the pet unless caused by gross negligence.

  • The Client assumes all risks associated with dog sitting/boarding, including interaction with other animals.

Personal Belongings

  • The Client is responsible for labeling belongings (beds, leashes, food containers, etc.).

  • The Service Provider is not responsible for lost, damaged, or destroyed personal items.

Photographs & Media

  • The Client grants permission for photos/videos of their dog during the stay to be used for marketing or social media unless explicitly opted out in writing.

Pick-Up and Drop-Off

  • Dogs must be dropped off and picked up at agreed times.
  • A late pick-up fee may apply for delays beyond the scheduled time.
  • Dogs left beyond 48 hours after the agreed pick-up time (without contact) may be considered abandoned under local laws.

WALKING SERVICES

Walk Duration: Walks are conducted as per the agreed-upon duration, but we reserve the right to adjust the length of the walk depending on weather conditions or the dog's health and behavior.

Group Walks: For group walks, we ensure that dogs are compatible in terms of size, temperament, and behavior.

Weather Conditions: Dog walking services may be canceled or rescheduled in extreme weather conditions, including storms, excessive heat, or other dangerous conditions.

Liability

We will take all reasonable precautions to ensure your dog’s safety during walking services, but we are not liable for any accidents, injuries, or loss of property that may occur during the course of providing our services.

You acknowledge that your dog’s behavior, including aggression, may present a risk to staff, other dogs, or third parties, and agree to assume full responsibility for any harm caused by your dog.

BOOKINGS:

In order to secure an appointment, a deposit is required.

Please note, bookings will not be confirmed until the deposit has been received.

Once the payment has been processed, a confirmation email will be sent.

Card details will not be stored in our system.

CANCELLATIONS:

We have a strict 48 hours cancellation policy.

The deposit will be fully refunded when an appointment is cancelled with more than 48 hours notice from the scheduled appointment time.

The deposit will not be refunded when an appointment is cancelled with less than 48 hours notice from the scheduled appointment time.

MISSED APPOINTMENTS:

In the event of a missed appointment, the deposit will not be refunded.

APPOINTMENTS:

Please arrive promptly to your appointment.

If late we may not be able to provide a full groom, however, the full price will be charged.

ALL PUPPY GROOMS:

*Puppy's first visit and Grooms are available for all puppies aged 12-32 weeks, after which time our full prices will apply*

PHOTOGRAPHS AND VIDEOS:

We are proud of making your beautiful pets sparkle even more and so we love to take before and after photos or videos.

Please inform a member of staff at My Lovely Paw if you do not wish your pet to be used for our social media and/or advertising.

INSURANCE:

My Lovely Paw have full public liability insurance, and a copy of the insurance certificate is available upon request.